Privacy Conditions

Finding Help and Contacting us

What if I have questions about a product?

alltoners.com.au has made every endeavour to provide you with all of the information you will need to make your purchasing decision. On most product pages you will find photos and detailed descriptions.  

If you still have questions on any of our products you can email us at info@alltoners.com.au with your question and we will answer your email as quickly as possible.

How do I contact alltoners.com.au?
For questions on products, status of your order, including payment processing and delivery dates, you can email us at info@alltoners.com.au with your question and we will attempt to answer your email within 1 working day. Please be sure to include your Order Number as part of your request.

  
Disclaimer
Bonus or promotional items may only be available while stocks last, an in stock promotional item may move out of stock between placing of your order and the processing of your payment, every endeavor will be made to fulfill your order with the promotional bonus, but in some case this may not be possible and you will be notified by phone or email that this is the case.

A photo may accompany an item in our catalogue; this photo is for illustration purposes only. 

Fraud Prevention
As well as protecting the privacy of our customer’s information, we also work with State and Australian Federal police in monitoring and investigating all fraudulent transactions placed on our shopping sites. We believe that the safeguards put in place on our site to ensure your protection are not necessarily duplicated on other web shopping sites or even regular old fashioned retail shops. Every fraudulent transaction that occurs effects the reputation of all reputable shopping sites such as ours; any fraudulent activities will be dealt with in accordance to the law.

As a reference, here is a relevant section from the NSW crimes act:
CRIMES ACT 1900 - SECT 179
False pretences etc
179 False pretences etc
Whosoever, by any false pretence or by any willfully false promise, or partly by a false pretence and partly by a willfully false promise, obtains from any person any property, with intent to defraud, shall be liable to imprisonment for five years.

Duty Free
As part of The New Tax System the Government introduced a Tourist Refund Scheme (TRS). The scheme is administered by Customs and took effect on 1 July 2000. The scheme means tourists and Australian overseas travellers may be entitled to a refund of goods and services tax (GST) on purchases of goods bought from Australian retailers.

The refund only applies to goods you take with you as hand luggage or wear onto the aircraft or ship when you leave the country. It does not apply to services or goods consumed or partly consumed in Australia or to goods purchased before 1 July 2000. However, unlike other tourist shopping schemes, you can use the goods before leaving Australia.

The GST refund is calculated by dividing the total amount of the purchase (which must be over $300) by 11. For example, if you buy goods for a GST-inclusive price of $330 you will receive a refund of $30.

The TRS is open to all overseas visitors and Australian residents, except air and sea operating crew.

How do I make a claim?
If you are leaving Australia by air, look for the TRS booth in the departures areas of international terminals at Sydney, Brisbane, Melbourne, Perth, Cairns, Adelaide, Darwin and Coolangatta, after you have passed through passport control.

At the booth you will need to produce:
- your goods (to prove you are taking them out of the country)
- the tax invoice from alltoners.com.au which you receive in Email (to provide information for Customs officers) Note you may purchase several lower-priced items from alltoners.com.au, but to claim your refund, the total purchase must amount to $300 (GST inclusive) or more.
- your passport; and
- your international boarding pass or other proof of travel.
You will then be paid a cash refund or assisted to complete your non-cash payment option.
If you are leaving Australia from a cruise liner terminal located at Circular Quay and Darling Harbour in Sydney, or terminals in Cairns, Darwin or Fremantle, or from Broome airport, you will need to present the same items to the Customs officer on duty, who will assist you to make your claim (no cash refunds at these sites).

If you are leaving Australia from another port, contact Customs to find out if you can make a claim.

The process will only take a few minutes. However, you should allow for other passengers queuing for a refund. We suggest you allow an extra 15 minutes on top of airlines recommended time allowances. Refunds will be available until 30 minutes before the aircraft is due to depart.

Can I bring back the goods into Australia?
If you bring the goods back into Australia, you could be liable to pay GST. Normal passenger concessions will continue to apply but if in doubt you should declare the goods to Customs on your return. More information is contained in the brochure Know Before You Go which is available from customs.

Where can I get more information?
A fact sheet titled "Tax back for travellers - the Tourist Refund Scheme" is available online. Visit http://www.customs.gov.au/taxref/facts/travel.pdf   (size: 207K).

An order form for TRS products/brochures (including various language versions) can be accessed here.

More information is available from Customs on:

Telephone (Within Australia): 1300 363 263 for the cost of a local call

Telephone (Outside Australia): + 61 2 6275 6666

E-mail: information@customs.gov.au